Privacy Policy

1. Introduction

TradeSimPro ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our desktop application, website, and related services (collectively, the "Service"). By accessing or using the Service, you agree to the terms of this Privacy Policy.

2. Information We Collect

Account Information. When you create an account, we collect your name, email address, and hashed password. We never store plaintext passwords.

Usage Data. We collect anonymized analytics about how you use the Service, including simulation activity, feature usage, and performance metrics. This data helps us improve the product and is not linked to your identity.

Device Information. We may collect device identifiers, operating system version, and application version for license management and technical support purposes.

Payment Information. When you purchase a subscription, payment is processed by third-party providers (Whop and supported cryptocurrency processors). We do not store your credit card number, bank account details, or cryptocurrency wallet addresses on our servers. Each provider's own privacy policy governs how they handle your payment data.

Communication Data. If you contact us via email or support channels, we retain those communications to provide and improve our support services.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and manage your account
• Send transactional emails (account verification, password resets, purchase confirmations)
• Improve and personalize your experience
• Monitor usage patterns to detect abuse or security threats
• Enforce our Terms of Service and protect our legal rights
• Communicate product updates, new features, and promotional offers (you may opt out at any time)

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers. We work with third-party vendors (payment processors, email delivery services, hosting providers) who process data on our behalf under strict confidentiality agreements.
• Legal Compliance. We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers. In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction.
• Protection of Rights. We may disclose information to protect the safety, rights, or property of TradeSimPro, our users, or the public.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure password hashing (bcrypt), and access controls on our infrastructure. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention or legal compliance).

7. Cookies and Tracking

Our website uses essential cookies for authentication and session management. We may use anonymized analytics tools to understand traffic patterns. We do not use third-party advertising trackers or sell data to ad networks.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)

To exercise any of these rights, contact us at support@tradesimpro.com. We will respond within 30 days.

9. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect information from children. If we discover that we have collected data from a child under 18, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@tradesimpro.com.